Refund Policy
Refund & Return Policy
Last updated: 05/08/2026
At Peak Barefoot, customer satisfaction is very important to us. If you are not fully happy with your order, we are here to help and make things right.
Return Eligibility
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused and in original condition
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Products must be returned in original packaging
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Proof of purchase or order number is required
Common Return Situations
Damaged or Defective Products
If your item arrives damaged, defective, or has a quality issue, we will gladly send you a free replacement at no extra cost.
Wrong Item Received
If you received the wrong color, size, or product due to our mistake, we will send the correct item free of charge.
Change of Mind
If you simply changed your mind and no longer want the product, you may return it. Return shipping costs will be the customer’s responsibility.
Missing Items
If something is missing from your order, please contact us and we will send the missing item as quickly as possible.
Incorrect Shipping Address
Please make sure your shipping information is correct before placing your order.
If an incorrect address was entered by the customer and the package cannot be delivered, we cannot guarantee a refund. However, we may offer a discount on a replacement order depending on the situation.
How to Request a Return
To start a return, please email us at:
Include:
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Your order number
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Reason for the return
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Photos if the item is damaged or incorrect
Our support team will review your request and provide return instructions if approved.
Refund Process
Once we receive and inspect your return, your refund will be processed to your original payment method within 5 business days.
Please note:
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Shipping fees are non-refundable
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Refund timing may vary depending on your payment provider
Non-Returnable Items
The following items cannot be returned:
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Used or worn products
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Final sale or promotional items
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Gift cards
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Pre-order items
Damaged Packages
If your package arrives damaged:
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Take clear photos of the package and product
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Contact us within 5 days of delivery
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Email the photos to contact@peak-barefoot.us
We will arrange a replacement or refund depending on the situation.
Return Approval Required
Please do not send any items back without contacting us first. Returns sent without approval may not be accepted.
Contact Us
If you have any questions regarding returns or refunds, please contact us anytime at: